A Global Team for
Customer Service & Support

Global support is available for all our valued customers. With offices and experienced team members and product experts across 6 continents, we are committed to providing all Aucerna customers with the industry's best service and support.

For product-specific documentation please use the Support menu above and select the appropriate customer portal.

We look forward to helping you!

Aucerna Contact Support

General
Support

(telephone support is available during local regular operating hours, click to call on mobile).

North America, South America: 1.403.770.6070
Toll Free: 1.866.856.9544
Europe, Middle East, and Africa: +44.207.901.3710
Asia, Australia: +61.7.3148.6728
Email: support@aucerna.com

Product Specific
Contacts

Product Contact Email
Enersight, Aucerna Portfolio support@aucerna.com
Val Nav valnavsupport@aucerna.com
Aucerna Execute (AFE Nav) executesupport@aucerna.com
Generwell generwellsupport@aucerna.com
PlanningSpace, Esi.Manage, Cash, Plan, aX, cX planningsupport@aucerna.com
PetroVR petrovrsupport@aucerna.com
Aucerna Reserves (PetroLook) reservessuport@aucerna.com
All Training Requests training@aucerna.com

Submit a
Customer support enquiry

Enersight
Login

Palantir
Solutions

Val Nav
Portal

PetroVR
Portal

AFE Nav
Portal