A Global Team for
Customer Service & Support
Global support is available for all our valued customers. With offices and experienced team members and product experts across 6 continents, we are committed to providing all Aucerna customers with the industry's best service and support.
For product-specific documentation please login to the Aucerna Client Portal. There you can also access support materials such as downloads, training and training videos, a knowledge base and online help manuals for all of your Aucerna products.
We look forward to helping you wherever you are across the globe!

General
Support
(Telephone support is available during local regular operating hours, click to call on mobile).
North America, South America: | 1.403.770.6070 |
Toll Free: 1.866.856.9544 | |
Europe, Middle East, and Africa: | +44.207.901.3710 |
Asia, Australia: | +61.7.3148.6728 |
Email: | support@aucerna.com |
Product Specific
Contacts
Product | Contact Email |
---|---|
Enersight | support@aucerna.com |
Val Nav | valnavsupport@aucerna.com |
Aucerna Execute (AFE Nav) | executesupport@aucerna.com |
Generwell | generwellsupport@aucerna.com |
PlanningSpace, Esi.Manage, Cash, Plan, aX, cX, Aucerna Portfolio. |
planningsupport@aucerna.com |
PetroVR | petrovrsupport@aucerna.com |
Aucerna Reserves (PetroLook) | reservessupport@aucerna.com |
All Training Requests | training@aucerna.com |
Submit a
Customer support enquiry