pump jacks black and white

Aucerna is Supporting the Energy Industry During the Covid-19 Pandemic

 

The novel coronavirus (COVID-19) is having an immense impact on individuals, families and our global industry. At Aucerna we are taking steps to ensure that safety, critical software availability, and customer service are not compromised. Here are some of the ways Aucerna is working to support you and your teams during this period:

 

Aucerna Follows All Official Guidelines

  • Each of our worldwide offices is strictly adhering to all guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO).
  • Where local government guidelines are more restrictive, we are following the government guidance for that location to ensure a high standard of protective measures are in place.

 

Travel Restrictions

  • All non-essential business travel has been eliminated and Aucerna employees are working remotely.
  • Our service teams are leveraging collaboration tools to ensure we stay connected and available to support you at all times.
  • Project teams are also available to work remotely with you, on request.

 

Aucerna Software Availability

During these times of uncertainty, operators are re-evaluating their plans, budgets, and operational activities on a daily basis. This has made access to Aucerna's critical software solutions more vital than ever. You can feel confident that the Aucerna solutions you rely on are fully available and able to handle any increased capacity that you may require.

 

Aucerna Software Support

Our global support team is committed to provide 24/5 coverage for all of our valued customers. If you run into issues with our products please continue to contact us via Freshdesk or send an email to support@aucerna.com. Our global team of client care specialists are available to help when you need us.

 

Software Training

To support our global stakeholders, Aucerna has made all software training videos available on our customer support portal. We are also providing several online training courses to help our clients gain proficiency with our software while working remotely. You can view upcoming training opportunities on the customer portal under Aucerna University or go directly to https://aucerna.gosignmeup.com/. If you require access to the portal, please contact us directly at support@aucerna.com.

 

Aucerna Connects Webinar Series

We have also launched a new webinar series - Aucerna Connects, in an effort to continue with vital knowledge sharing and collaboration while our customers work remotely.  Aucerna Connects features free, live and recorded webinars covering a variety of topics relevant to our industry and our software solutions. You can see all upcoming and past webinars here. You should bookmark this page and come back regularly to explore new webinars that are launched.

Customized webinars and video workshops are also available. To request a customized workshop for your team, please contact Aucerna Customer Support or your account manager.

With these measures and more, Aucerna is supporting the global energy industry through difficult times.  We urge you and your teams to stay safe, take the proper precautions, and to continue working diligently to advance our industry together.

Sincerely,

Wayne Sim

CEO - Aucerna